As of May 2025, many students funded by the National Student Financial Aid Scheme (NSFAS) are reporting delays in receiving their June allowances. This situation has left thousands uncertain about how to manage their immediate expenses, including rent, food, and transport. If you’re one of the affected students, here’s what you need to know and what steps you can take right now.
Why NSFAS Payments Are Delayed in June 2025
There are multiple reasons behind the delay in June 2025 NSFAS payments:
- System Migrations: NSFAS has been implementing a new payment management system intended to streamline future transactions. Unfortunately, this transition has created unexpected disruptions.
- Verification Backlogs: Delays in verifying student registration and banking details continue to be a significant bottleneck.
- University Data Submissions: Some institutions failed to submit updated registration data by NSFAS’ internal deadlines.
- Third-party Payment Providers: Delays from fintech partners responsible for disbursing funds to student wallets have also been reported.
Understanding the source of the delay can help you take more targeted actions.
What You Should Do If You Haven’t Received Your June Allowance
If your June 2025 allowance hasn’t arrived, take the following steps immediately:
- Check Your NSFAS Wallet or Payment Account
Log into your NSFAS wallet or payment platform account (e.g., Tenet, eZaga, or Coinvest) to check if the funds are pending or have failed. - Contact Your Institution’s Financial Aid Office
Your university or TVET college may not have sent updated registration confirmations. Contact them to ensure your academic status is in order. - Verify Your Personal Details
Go to the NSFAS portal and double-check that your banking information, ID number, and contact details are correct and updated. - Submit a Query via NSFAS Online
If everything seems in place on your end, log into your NSFAS account and submit an official query. Use the “Query” tab and select “Missing Allowance” as your issue. - Use the NSFAS Call Centre
Call NSFAS at 0800 067 327. Be prepared with your ID number and student reference number. - Stay Updated on Social Media
NSFAS regularly posts updates on Twitter, Facebook, and Instagram. Turn on notifications to catch announcements as they happen.
Common Issues and Recommended Actions
| Issue | Explanation | Action Required |
|---|---|---|
| Incorrect banking details | Mismatched or outdated bank info on NSFAS portal | Update banking info immediately |
| Pending registration | Institution hasn’t confirmed your current enrollment | Contact student support or registrar |
| Third-party disbursement error | Payment failed via eZaga, Tenet, or Coinvest | Contact the relevant payment provider directly |
| System upgrade delays | New system implementation causing temporary lag | Monitor updates and recheck your NSFAS profile |
| Missing supporting documents | Required documents not submitted or verified | Upload missing documents through your NSFAS portal |
What Not to Do
- Don’t assume the delay will resolve itself without checking.
- Avoid submitting multiple queries; instead, follow up on the existing one.
- Don’t share personal NSFAS details with unverified contacts or on public forums.
Will NSFAS Backpay the June Allowance?
Yes, NSFAS has confirmed that any missed payments will be backpaid once issues are resolved. You will receive your full June 2025 allowance retroactively.
How Long Will the Delay Last?
While NSFAS has not confirmed an exact timeline, delays are expected to be resolved by mid-June 2025. However, this may vary depending on the institution and third-party payment service involved.
Preventative Measures for the Future
- Keep Your Details Updated: Regularly verify your personal and banking information on the NSFAS portal.
- Stay in Contact with Your Institution: Ensure that your academic status is always up to date.
- Monitor Communications: Subscribe to NSFAS alerts and check emails regularly.
Conclusion
While June 2025 payment delays are frustrating, there are steps you can take to fast-track a resolution. Stay proactive by checking your details, contacting the right offices, and following official updates. Remember, NSFAS has committed to ensuring all students receive their full allowances, even if delayed.
FAQ
Why haven’t I received my NSFAS allowance for June 2025?
Delays may stem from incorrect banking details, incomplete registration, or third-party disbursement issues. Check your NSFAS profile and contact your institution.
Will I lose my June allowance if it’s delayed?
No. NSFAS has confirmed that delayed payments will be backdated and paid in full.
How do I contact NSFAS support?
You can call the toll-free line at 0800 067 327 or submit a query through your online NSFAS portal.
What should I do if my payment provider is not responding?
Try alternative contact methods like social media DMs or emails listed on the provider’s official site. Also, alert NSFAS about the issue.
Can I get a temporary emergency fund from NSFAS?
Currently, NSFAS does not offer emergency loans. You may explore support options from your institution’s student affairs or financial aid office.
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